Contacting the CNDA Help Desk

Contact Options

Via email

Send an email to [email protected]. Email is by far the best method to reach us and receive help.

We discourage sending PHI through email, but sometimes it might be necessary to document an issue. Sending email with PHI from your WUSTL email account to the cnda-help email address is allowed. Do not send email from a non-WUSTL account (e.g., gmail) with PHI to cnda-help or any other destination.

Via phone

The CNDA team no longer has a telephone number. You are welcome to send a note to the email address above and request a video call.

Via the CNDA Site

Do not use this mechanism if your report (text and/or screen capture) will contain PHI. Use direct email; see below.

  1. Click the (Report a Problem) link under the Help menu.

Report a Problem

  1. Fill out the Report a Problem form.

Report Form

  1. Attach a file if applicable.

  2. Click Submit Issue.

Tips for quicket assistance

Information to Include

  1. On all forms of help requests
  • make sure to include your name and contact information.
  1. When requesting new user access
  • make sure to include the project id and what level of access the user should have.
  1. When requesting help on data in CNDA
  • make sure to include the project id, subject label and/or session label where appropriate.
  1. In cases of functionality; include relevant information to re-create the issue of concern.
  • Please include the data/time the issue occurred if you have that information.
  • Please include the CNDA host for web browser issues. See the bottom right part of the XNAT web UI.

XNAT Host