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If the CNDA isn't performing as expected, you may need to clear your browser cache. Here are the steps for clearing the cache of the most often used browsers.

Internet Explorer

Tools->Internet Options-> (General tab)Browsing history
IEinternetOptions.jpg
Click Delete, check at least these:* Temporary Internet Files and website files* Cookies and website data* Form dataIEcache.jpg

Firefox


  1. Click the Options button in the top right corner
    Firefox Options Button.jpg
  2. Select the Options icon on the popup menu
    Firefox Options icon.jpg
  3. The General Screen is displayed.
  4. Click Advanced in the left-side menu bar
  5. Clear Clear Now to the right of Cached Web Content



Firefox Advaned Tab.jpg